Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains how you can cancel your KINTABS paid subscription and describes our approach to refunds. This policy forms part of our Terms of Service.

Payments for KINTABS subscriptions are handled through Stripe. Depending on the transaction, Stripe may act as our payment processor or as the merchant of record through Stripe Managed Payments. Where a refund is due, it is normally processed through Stripe to the original payment method.

2. Subscription Cancellation

You can cancel your KINTABS paid subscription at any time. Cancelling stops future renewal charges — you will not be billed for the next billing cycle.

When you cancel, your subscription remains active until the end of your current billing period. This means you keep access to paid features (cloud sync, collaboration) through the period you have already paid for.

Cancellation takes effect at the end of the current billing cycle. If you cancel near a renewal date, the renewal may still process if the cancellation request is received after the new billing cycle has begun.

3. Access After Cancellation

After your billing period ends and cancellation takes effect:

• Your account transitions to the free Guest mode
• Your locally stored data remains available on your device
• Cloud features (sync, collaboration) are no longer available
• Your cloud-stored data is handled according to our Privacy Policy

You can re-subscribe to a paid plan at any time after cancellation.

4. Refunds

Subscription fees are generally non-refundable. We do not normally provide refunds or credits for unused subscription time or partial billing periods solely because a subscription has been cancelled.

Exceptions apply where required by applicable consumer law, including statutory withdrawal rights and remedies for services that do not conform to applicable legal requirements, or where a refund is otherwise approved by KINTABS.

Refunds, where applicable, are processed through Stripe to your original payment method. The timing of refund processing depends on Stripe and your bank or card issuer.

For billing or refund questions, contact support@kintabs.com. Nothing in this policy limits any mandatory statutory rights available to you under applicable consumer law.

When you delete your account, your active subscription is cancelled immediately. No prorated refund is provided for unused time within the current billing period, except where required by applicable law.

5. Statutory Consumer Rights

Nothing in this policy limits any mandatory statutory rights available to you under applicable consumer law. If you are a consumer in the European Union, you may have additional rights under EU and national consumer protection legislation, including rights of withdrawal for digital content in certain circumstances.

Where a statutory right to a refund applies, it will be honored regardless of the terms described above.

Right of Withdrawal for Consumers

If you are a consumer in the European Union, you generally have 14 days from the conclusion of an eligible online service contract to withdraw without giving a reason, subject to applicable legal exceptions and conditions. Consumers in other countries may have different statutory cancellation or withdrawal rights.

Access to KINTABS paid features may begin immediately after purchase. Whether any payment is due for services provided before withdrawal, or whether an exception to the withdrawal right applies, depends on the applicable law and any required express consent and acknowledgements. Immediate activation alone does not automatically remove your statutory rights.

How to Exercise Your Withdrawal Right

To exercise an applicable statutory withdrawal right, email support@kintabs.com with a clear statement that you wish to withdraw from your KINTABS subscription contract. Include your account email and, if available, the date of purchase or subscription reference.

You do not need to give a reason. You may use the model withdrawal form below, but its use is not mandatory. Where a statutory withdrawal period applies, sending your notice before that period expires is sufficient.

Optional Statutory Withdrawal Template

This template is provided for consumers who have an applicable statutory right of withdrawal. It does not establish a general refund entitlement or replace the standard cancellation terms above. Using this template is optional; a clear withdrawal request by email is also sufficient.

Refunds Following Statutory Withdrawal

Where withdrawal is valid and a refund is due under applicable law, we will arrange for the refund through the applicable payment provider or merchant of record, without undue delay and within the legally required period. For applicable EU consumer withdrawals, this is generally no later than 14 days after receiving the withdrawal notice.

Refunds are normally processed through Stripe to the original payment method unless another method is agreed in accordance with applicable law. We will not impose refund fees where prohibited by law. Any legally permitted proportionate charge for services already supplied will be assessed according to the applicable consumer protection rules.

Exercising a statutory withdrawal right is different from cancelling future subscription renewals. The cancellation rules elsewhere in this policy do not restrict mandatory withdrawal or refund rights.

6. How to Cancel

• Within the extension: Use the subscription or billing settings in your account to cancel your plan.
• Through support: Contact support@kintabs.com and include your account email.

Cancellation requests are processed as soon as practicable.

7. Cancellation vs Account Deletion

These are separate actions with different consequences:

• Cancelling your subscription stops future billing but does not delete your account or data. You retain Guest mode access and can re-subscribe later.
• Deleting your account permanently removes your account and all associated cloud data. This action is irreversible. See our Terms of Service section on Account Deletion for details.

If you simply want to stop paying, cancel your subscription. If you want all your data permanently removed, delete your account through the extension's account settings.

8. Contact

For cancellation, refund, or billing questions, contact:

• Email: support@kintabs.com
• Website: https://kintabs.com
• Full operator details: Legal Notice